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NitroSell's New-Look Implementation Team
Posted 18th Jun, 2007
Recently NitroSell has rolled out its new look implementation teams in North America and Europe. Focussed on ensuring that retailers get the most out of their NitroSell eCommerce solution, our implementation teams are reducing the time it takes for WebStores to be come fully effective.
Our implementation teams have an array of knowledge from retail to eCommerce, from SQL to HTML and they are all dedicated to building better WebStores. The teams are also available for a rapid response to new customer queries. This approach is helping to remove the burden of new knowledge from retailers, and empowers them to make the decisions that matter for their WebStores.
The process takes a scheduled approach to developing the WebStore, with both the retailer and the implementation consultant setting and agreeing attainable goals using realistic deadlines. The retailer and the consultant have regular live conferences, initially to determine the focus of the site, and later on to remove any obstacles to “going live”. Full reports on each meeting are provided, so that the WebStore’s progress can be monitored. This structured approach taken by NitroSell enables retailers to retain creative control over their WebStores, without becoming mired in technical details. At the same time, they are being educated in the myriad of possibilities for their WebStore, arriving at a solution that they are comfortable with because they chose it themselves. Included in the process is the integration of additional services, such as advanced shipping options, marketplace integration and help with payment gateways.
Our goal is to roll out a WebStore as smoothly as possible with the maximum use of retail focussed current technologies. As well as revisiting each of our existing customers to improve on their consumer experience, our service is being offered to new retailers and our extensive dealer network.
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