NitroSell

How do I purchase NitroSell eCommerce?

We sell exclusively through our partner channel. If you are interested in purchasing, please contact us and we’ll put you in touch with a suitable Microsoft Dynamics dealer.

If you are interested in reselling our solutions, please see our partners section.

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How customizable is the design of the web store?

There are several levels of customization available. The most basic level is to select one of the standard NitroSell templates. We provide 15 fully functional templates to choose from. These templates require only your shop front “banner” and store details. You can also use a WYSIWYG editor to create new pages or to upload graphics to the existing pages that are provided by us out of the box.

The next, more-advanced level is to perform minor edits to the Cascading Style Sheets (CSS) that control the major design aspects of the template, such as the color of the panels and fonts. NitroSell and our partners can offer you this service.

The most complex level is to use a combination of HTML and NitroScript (our web scripting language). At this level, a competent HTML programmer is required. NitroSell and our partners can offer you this service.

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Can we host the solution ourselves?

No. We have an extensive infrastructure that we provide at a fraction of the cost to our customers.

Our level of investment in our infrastructure is similar to that provided by tier 1 and 2 businesses. We can manage millions of visitors and a massive number of simultaneous page requests, ensuring that your data is not only secure, but available 24/7 to consumers.

This also enables us to roll out new features without requiring new software to be installed at our customers’ locations. As new features are released to the community, they automatically become available to all web stores.

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How does shipping work under RMS?

Shipping can work in two ways. RMS gives you the ability to set up shipping rules according to the weight or the price of items. This approach is easy to set up, but is not ideal. This approach is perfect for retailers who want to charge a flat shipping rate, or to offer free shipping based on an order total. It’s also a great way to facilitate an in-store pickup option, which is very popular.

NitroSell eCommerce has a direct integration to the UPS, FedEx, and USPS APIs to calculate the true rate of shipping based on the weights of your items. The automated calculation can also be modified with an easy-to-use rules system to add costs such as handling.

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How are credit cards processed?

Credit cards are processed through specialized payment gateways. The credit card is verified before the order completes on the web store. Once the order is processed at the POS, the funds associated with the approval are settled.

With our Cynergy Data gateway plugin, transactions are automatically settled when the web order is tendered at the point-of-sale. For some gateways, you need to manually capture the funds through a separate control panel.

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Which payment gateways do you support?

NitroSell eCommerce supports the following gateways:

• Cynergy Data (formerly Abanco);
• Authorize.net;
• Cybersource;
• HSBC (CPI);
• IDEAL (Netherlands);
• Mercury Payments;
• Moneris;
• Pay by Touch;
• Paypal Standard and Pro (US and UK);
• RealEx;
• TD Online Mart/Beanstream;
• VeriSign Payflow Pro;
• Worldpay;
• YESpay.

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Do you support gift cards?

Yes. We integrate with Abanco/Cynergy Data, Smart Transactions, Mercury and GiveX. We also support Microsoft Dynamics RMS gift vouchers.

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How much control do I have over the products on the web store?

All of the product data on the web store is managed through your normal back office. You have the ability to upload your entire inventory to the web store, or to choose individual products or categories of products.

Once a product is marked as enabled for the web, any changes to its price, quantity, or description and other attributes are automatically updated on the web store. Similarly, if a product is sold on the web store, its ‘committed’ quantity is changed in-store to prevent out-of-stock items from being sold.

We also enable you to create new fields, so you can extend your existing point-of-sale data to include extra information on the web store. For instance, if you sell tennis rackets, you might want to display information on racket length, balance, string tension, etc.

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Why is an integrated solution better than a regular standalone web store?

Since NitroSell eCommerce integrates seamlessly with your point-of-sale, it doesn’t require technical savvy to maintain the web store. You don’t need to replicate information across multiple systems, or to send your data to a third-party company to update it for you.

All data is synchronized hourly, and inventory every 15 minutes, which means you can concentrate on running your business and leave the web infrastructure to us!

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Can I make changes to my web store myself?

Yes. Product and general point-of-sale information is always within your control. The web store layout and design is managed through a simple management tool, so you can adjust it yourself. Typically, our clients rely on NitroSell and our design partners to facilitate major changes to the look-and-feel of the site.

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How can shoppers find my products?

NitroSell eCommerce includes all the search engine optimizations you’d expect from a top-tier eCommerce offering. We automatically add an XML site map to Google Webmaster Tools as soon as your site goes live, so Google can begin crawling it straight away.

We also upload your entire product catalog to both Google Base/Google Product Search and Microsoft Live Products on a regular basis, ensuring that the latest updates are ‘pushed’ to search engines without waiting for them to re-index.

On the web store itself, a basic search panel is included on every page and a highly configurable advanced search is also provided.

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What support services do you offer?

We offer a full implementation service and operate an efficient, ticket-based support system through our Partner Portal. NitroSell’s implementation team will ensure that your web store is operational as quickly and efficiently as possible. The training they give ensures you and your staff have knowledge needed to maximize your return on investment in NitroSell eCommerce.

Once you are fully operational, the implementation and support teams deliver a top-class support service to ensure that your business continues to grow and be successful.

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How do I know when I have received an order?

Automated e-mail notifications are sent from the web store to your store e-mail address every time an order is placed. You can also receive automated notifications through the built-in messaging system in Microsoft Dynamics RMS.

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How will consumers know that it is safe to purchase from my web store?

All transactions go through NitroSell’s secure servers over HTTPS/SSL with high grade, 256-bit encryption. Shoppers will see the padlock icon, demonstrating that your transactions are safe. Our systems are also checked by McAfee/Scanalert’s HACKER SAFE service to ensure their security. You can also subscribe to this service, which enables you to display the HACKER SAFE logo on your store, for added peace of mind.

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What languages and currencies are available for my web store?

Our web stores are already available in English, Spanish, French, Dutch, Polish, German, and Italian (one language per store). Product prices can be displayed in multiple currencies and the exchange rates are uploaded directly from your point-of-sale.

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How can I tell who is accessing my site and what pages are being viewed?

NitroSell eCommerce provides full support for Google Analytics, including eCommerce tracking – our implementation team can show you how to get the most from this online tool. Not only can you track visitors, you can also track the path that your visitors take through the site, the keywords they used to find you, how long they stayed, etc.

We also provide basic server-side statistics, as well as powerful, graphical performance reports through our Partner Portal.

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How do I keep my customers informed of new products and promotions?

NitroSell eCommerce is integrated with Constant Contact, which enables you to create targeted e-mail campaigns that can be tracked and measured. Additionally, new customers who register on the web store can be automatically added to your e-mail list and our implementation team can show you how to add existing customers from your Microsoft RMS database. Constant Contact offers a free 60-day trial.

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Which back-office products/point-of-sale systems does NitroSell eCommerce integrate with?

NitroSell eCommerce currently integrates with Microsoft Dynamics Retail Management System (RMS). We also provide an integration toolkit to enable you to integrate our client software with other MS SQL Server-based point-of-sale systems.

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Can NitroSell install my web store solution for me?

Yes, NitroSell can install your web store for you through our implementation service. We also have a number of partners who provide a similar service and who also can assist you with your Microsoft Dynamics RMS installation.

NitroSell does not sell or offer installation and training on Microsoft Dynamics products – we do not compete with our partners.

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Can I have a demonstration?

Sure! To request a demo, please click here. A NitroSell Account Manager can provide you with a one-on-one online demonstration and discuss your specific requirements.

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