Microsoft Dynamics RMS eCommerce Integration

Microsoft Dynamics RMS Integrated eCommerce

For retailers, the internet is the most effective way to build your existing customer base going forward. More people are shopping online than ever before – in fact, many people prefer it to browsing inside a brick-and-mortar store. Leveraging the internet allows brick-and-mortar retailers to engage with potential customers much quicker and easier and in multiple channels.

Specifically, our integrated e-commerce solution for Microsoft’s Retail Management System combines customer service and marketing in one powerful platform to attract new customers – all while allowing retailers to streamline order fulfillment and increase the return on their investment. Integrating e-commerce is not only smart; it’s vital to making your store stand out in a fiercely competitive market.

Realize return-on-investment (ROI):

  • Seamless synchronization to your Microsoft RMS database – In just a few clicks, staff can modify promotions, product images, descriptions, pricing and other information in-store and it will automatically update online.  The e-commerce interface also features tools to monitor inventory levels, customer and shipping information and sales reports for both online and B&M stores.
  • Easy order fulfillment – Retailers can use their RMS point of sale system to easily manage online orders.  A customizable workflow helps fulfill orders step by step —from the time the order is received — to the time the customer is automatically notified of the shipment status.
  • Improved marketing and promotions tracking – Cultivate customer relationships through customizing email templates and harnessing the power of social media. Increase repeat sales by monitoring foot/web traffic and buying patterns, as well as tracking the success of promotional campaigns. Gauge the success of promotional codes and coupons with easy-to-use features.
  • Centralized data management – A single interface streamlines business processes, including management of inventory levels, customer information and reports for both online and brick and mortar stores. NitroSell’s Shopping Cart for RMS also synchronizes shipping and taxation amounts between the in-store POS and web store so charges are harmonized across both channels.

Detailed business reporting and analytics – Retailers have the option to list e-commerce transactions and in-store sales separately on select reports. Designated personnel can access detailed hourly updates on web store traffic and can view historical information including visitor totals and revenue.