FAQ/Help

NitroSell creates high quality ecommerce sites for you, the small and medium retailer, that integrate into your point of sale system in order to simplify maintaining sales, inventory and customer information both online and in-store. We have a well-trained, friendly staff that can assist you through the entire process of getting an ecommerce webstore up and running.

Integration eliminates the need to maintain 2 sets of data for your inventory, sales, and customers. As you do normal activities in your point of sale system like sell products, add items, receive inventory, and create sales, just to name a few, that information can be made quickly and easily available on your webstore. Online sales are brought directly into your point of sale system for easy processing and automatic update of inventory counts, new customer information and more. Integration eliminates the double work, saving your hours every week, and therefore, the mistakes that happen, when 2 sets of data must be maintained.

Yes. Because NitroSell uses the point of sale software database to maintain inventory, customer, and sales information, you must be running one of the point of sale systems we have an integration with in order for NitroSell to work. We currently offer integrations for the following:

  • Retail Management Hero
  • pcAmerica’s Cash Register Express
  • Retail Pro v8 & v9
  • Microsoft’s Retail Management System, both Store Operations and Headquarters
  • The General Store
  • Osprey Retail’s UnifyPOS

If you are NOT running one of these point of sale systems but would like more information about them, please contact [email protected] and we would be glad to recommend a trusted vendor of any of the point of sale systems you are interested in.

If you are running one of the point of sale systems we have an integration with, you only need NitroSell, products to sell, to select a way to get paid, and a credit card to pay for your website. We will hold your hand through the entire setup process and help get you selling online with NitroSell integrated ecommerce as smoothly and quickly as possible.

If you are NOT running one of these point of sale systems but would like more information about them, please contact [email protected] and we would be glad to recommend a trusted vendor of any of the point of sale systems you are interested in.

NitroSell currently has in integration with Amazon Seller Central that allows you to easily upload products, keep inventory counts updated, and bring Amazon sales into your point of sale system. We have a free 30 day trial so you can test the waters and see if Amazon might be right for you.

At this time, we don’t have an integration with eBay but expect to complete one in 2016.

Pricing for a NitroSell webstore varies based on which point of sale system you are using since the feature set is slightly different for each one. The level of design you are looking for can also impact the price. Please contact [email protected] or fill out a demo request form for a quote!

Absolutely! Just fill out the demo request form and a member of the NitroSell team will reach out to you to set a convenient day and time to go over the software with you. You can also request a demo simply by emailing [email protected]. We do have recorded demo’s of each integration as well. We are here to help!

NitroSell accepts most major credit cards and can also assist you with a bank transfer if you prefer.

NitroSell monthly Managed Service Fees are billed monthly and charged to your credit card or an automatic bank transfer.

Please contact [email protected] or fill out a demo request form and a member of our sales staff will contact you shortly answer any questions you may have, arrange a demo if you like, and get you signed up.

NitroSell websites are very customizable. If you take a look at our Customer Portfolio you will see just how unique we make each site, taking into account each customer’s store branding so your customers know that they have found your site when they arrive. NitroSell has designers on staff that can provide you with any level of design help you need. In addition, we offer designer training so that any web designer can learn to build beautiful websites on the NitroSell platform.

NitroSell can help you with every aspect of setting up and running your NitroSell ecommerce webstore. We have a trained staff that can help with support issues, design, search engine optimization, and search engine marketing. Standard webstore support is included in the monthly Managed Service Fee. Design and SEO/SEM can have charges associated with them depending on what you need.

Setup and training can be provided by NitroSell or your software vendor depending on the platform. Either way, you will be escorted through the entire process of setup and training to insure that you have the website you want and know how to use it effectively.

No, NitroSell is a hosted solution and will remain so in order to meet our customer’s needs for simplicity, security, and code maintenance. As a hosted solution, our customers get all software updates and feature improvements as we release them. As new security vulnerabilities are found, fixes are pushed out to all of our webstores to make them more secure. We handle the backend so you don’t have to.

NitroSell integrates with Constant Contact and MailChimp so new customers can be added to your mailing lists automatically. You can use these services to send promotional, educational, or informational emails to your customers to keep them up to date on what you are doing. NitroSell also makes it easy to feature New Products and New Promotions on your home page without the help of a web guru. Using simple check boxes, you can select the items to be shown on the home page and easily change section headings to let customers know what they are seeing such as “New In” or “On Sale”.

NitroSell current has integrations with the following Point of Sale Software:

  • Retail Management Hero

  • Microsoft’s Retail Management Systems – both Store Operations and HQ

  • pcAmerica’s Cash Register Express

  • The General Store

  • Osprey Retail’s UnifyPOS
  • 
Retail Pro v8 & v9

Original training materials exist in a knowledge base of articles, including screen-shots and step-by-step directions to most topics of interest. More recently a library of detailed video tutorials has been added to outline both the fundamental and most advanced features of the platform. Today, much of the original knowledge base has been migrated to a public forum where other retailers may add topics and NitroSell Staff may create new articles for continued learning.

Yes. We use domains registered to you or your business.

Supported Languages:

  • English – US
  • English – UK
  • English – Canada
  • German
  • Spanish
  • Spanish (Central American)
  • French
  • Italian
  • Dutch
  • Polish
  • Chinese – Simplified

Supported Currencies:

A NitroSell WebStore can accept any currency. However limitations can be presented by your 3rd party payment processors and POS systems.

  • RMS- Any Currency & Multiple Currencies
  • CRE- 1 Currency per POS Database
  • TGS- 1 Currency per POS Database
  • Unify- 1 Currency per POS Database
  • RMH- Any Currency & Multiple Currencies
  • RetailPro- 1 Currency per POS Database

Most of a NitroSell WebStore’s content may be easily edited by you and your staff. Other portions of the design, such as changing general page layout, colors & fonts, are best handled by the NitroSell Design Team or your own Website Designer.

NitroSell hosts a forum for online discussion where WebStore operators and NitroSell Staff can hold conversations in the form of posted messages.

There are currently 4 online resources for training and general support.

  • Knowledge Base
  • Forum
  • Blog
  • YouTube – NitroSell channel

You will be notified immediately by email when an order is created on your WebStore. Within 15 minutes your software will download the weborder and notify you on the local machine that a weborder has been downloaded to your POS.
Completing the transaction varies by POS.

  • RMS- Our Get Web Orders POS add-on assists in adding the transaction to the POS so you can complete the sale, just like someone standing at the counter.
  • CRE- CRE’s Web Order management interface provides a simple means of processing the transaction.
  • TGS- TheGeneralStore has a built-in NitroSell web order processing module, which provides an easy way to import web transactions
  • Osprey- Osprey has added NitroSell web order processing directly to their point of sale system
  • RMH- Our Retail Management Hero integration will work almost identically to our Microsoft RMS integration: a fully-functional POS add-on that supports all the bells and whistles we currently do
  • RetailPro- NitroSell has created a web order processing add-on for RetailPro that tightly integrates with your existing processes to handle web sales

Order Fulfillment can be provided by third parties; however resources are available through your integration to easily ship your own orders.

All major European and US Credit Cards, Paypal, BitCoin, eCheck and Certain Gift Cards.

An online shopping cart (eCommerce) credit card processing service.

  • Abanco / Cynergy Data
  • Authorize.net
  • CommWeb
  • Cybersource
  • EProcessingNetwork
  • First Data
  • HSBC (CPI)
  • Heartland Payment Systems
  • INTERAC Online
  • Iridium Manual Processing
  • Mercury Payments Online
  • Moneris eSelect Plus Canada
  • Network Merchants
  • PayPal – PayFlow Pro
  • PayPal – WebSite Payments Pro (PayFlow Edition UK with 3D Secure)
  • PayPal – WebSite Payments Pro (US,Canada,UK with 3D Secure)
  • PayPal – WebSite Payments Pro (US,Canada,UK)
  • PayPal – Website Payments Pro (PayFlow Edition UK)
  • PayPal – Pasarela Integral (PayPal Pro Spain)
  • PayPros
  • PayWay (WestPac)
  • Realex Payments
  • TD Online Mart/Beanstream
  • WorldPayBusinessGateway
  • eWay
  • PayPal – WebSite Payments Standard|paypal
  • eCheck.Net
  • AlertPay
  • Bitpay (Bitcoin)

Yes, by the following 3rd party providers.

  • Abanco / Cynergy Data
  • Chockstone Gift Cards
  • GiveX
  • Mercury Gift Cards
  • Moneris
  • PayPros
  • Smart Transactions
  • ValuTec

You have 100% of the control over what items appear on your webstore and the volume of detail is shared about those products.

Not unless On-Account

No. The advanced security features of the NitroSell webstore require it’s hosting on our secure servers.

We offer an integration with ShipWorks, which is the most flexible, most powerful way to import, manage, ship and track your online orders.

Alternatively, very configurable manual methods are also available.

  • RMS- Shipping information is stored in the POS and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc. NitroSell WebStore Manager
  • CRE- Shipping information is configured through the NitroSell WebStore Manager and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.
  • TGS- Shipping information is stored in the POS and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.
  • Osprey- Shipping information for our UnifyPOS integration is configured through the NitroSell WebStore Manager and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.
  • RMH- Shipping information is stored in the POS and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc. via your NitroSell WebStore Manager
  • RetailPro- Shipping information is configured through the NitroSell WebStore Manager and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.

Yes. After the implementation, you’ll be able to control everything you need for day-to-day operations and more. You’ll have full control over what items and item content is displayed through the software and your POS database. Most features of the webstore and static content are controllable/editable through your Web Store Manager.

You will be notified immediately by email when an order is created on your WebStore. Within 15 minutes your software will download the weborder and notify you on the local machine that a weborder has been downloaded to your POS.

NitroSell is a third-party certified Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider; this assures the highest level possible when it comes to industry standards in eCommerce payment security, set by the PCI Security Standards Council, which is sponsored by the card brands themselves (Visa, Mastercard, American Express).

Furthermore, our software and online services are subject to annual external and internal penetration testing, as well as weekly external security scanning from an Approved Scanning Vendor (ASV).

To ensure the highest level of protection, our infrastructure includes industry-leading Intrusion Detection Systems (IDS) provided by AlertLogic, Cisco ASA hardware firewalls, and web application security firewalls to detect and mitigate threats and attacks at all levels.

The latest SSL/TLS encryption is used to securely transmit your shoppers’ card details to payment gateways on your behalf and we never store sensitive card details such as the full PAN (primary account or card number) or CCV code.

All of the synchronization between your in-store POS system and your NitroSell webstore is also conducted over the same SSL endpoints.

Our annual on-site security audit is conducted by Trustwave, the leading provider of PCI-DSS compliance, with Payment Security Council-certified Qualified Security Assessors (QSAs) and rigorous processes are in place to ensure the safety of cardholder data.

While they may claim to be, none of our direct competitors has the same high level of payment security certification. Ask them for an Attestation of Compliance (AoC) signed by a Qualified Security Asssesor (QSA), and check for them in the Visa Global Registry of Service Providers (http://www.visa.com/splisting/searchGrsp.do).