FAQ

Read the below FAQ section to see if your question is answered below. If not, don’t hesitate to reach out

What does NitroSell do?

NitroSell creates high-quality ecommerce sites for you, the small and medium retailer, that integrate into your point of sale system in order to simplify maintaining sales, inventory and customer information both online and in-store. We have a well-trained, friendly staff that can assist you through the entire process of getting an ecommerce webstore up and running.

Why is an integrated solution better than a regular web store?

Integration eliminates the need to maintain 2 sets of data for your inventory, sales, and customers. As you do normal activities in your point of sale system like sell products, add items, receive inventory, and create sales, just to name a few, that information can be made quickly and easily available on your webstore. Online sales are brought directly into your point of sale system for easy processing and automatic update of inventory counts, new customer information and more. Integration eliminates the double work, saving your hours every week, and therefore, the mistakes that happen, when 2 sets of data must be maintained.

Do I need a specific operating system or special software?

Yes. Because NitroSell uses the point of sale software database to maintain inventory, customer, and sales information, you must be running one of the point of sale systems we have an integration with in order for NitroSell to work. We currently offer integrations for the following:

Microsoft Dynamics NAV
LS Nav
LS One
Retail Management Hero
pcAmerica’s Cash Register Express
Retail Pro v8 & v9
Microsoft’s Retail Management System
The General Store
Osprey Retail’s UnifyPOS

If you are NOT running one of these points of sale systems but would like more information about them, please contact [email protected] and we would be glad to recommend a trusted vendor of any of the point of sale systems you are interested in.

What do I need in order to start selling online?

If you are running one of the points of sale systems we have an integration with, you only need NitroSell, products to sell, to select a way to get paid, and a credit card to pay for your website. We will hold your hand through the entire setup process and help get you selling online with NitroSell integrated ecommerce as smoothly and quickly as possible.

If you are NOT running one of these points of sale systems but would like more information about them, please contact [email protected] and we would be glad to recommend a trusted vendor of any of the point of sale systems you are interested in.

Does NitroSell integrate with Amazon and eBay?

NitroSell currently has in integration with Amazon Seller Central that allows you to easily upload products, keep inventory counts updated, and bring Amazon sales into your point of sale system. We have a free 30-day trial so you can test the waters and see if Amazon might be right for you.

NitroSell also integrates with eBay. Contact us to learn more.

How much does NitroSell cost?

Pricing for a NitroSell webstore varies based on which point of sale system you are using since the feature set is slightly different for each one. The level of design you are looking for can also impact the price. Please contact [email protected] or fill out a demo request form for a quote!

Can I have a demonstration?

Absolutely! Just fill out the demo request form and a member of the NitroSell team will reach out to you to set a convenient day and time to go over the software with you. You can also request a demo simply by emailing [email protected]. We do have recorded demo’s of each integration as well. We are here to help!

How can I pay?

NitroSell accepts most major credit cards and can also assist you with a bank transfer if you prefer.

How am I billed?

NitroSell monthly Managed Service Fees are billed monthly and charged to your credit card or an automatic bank transfer.

How do I purchase NitroSell eCommerce?

Please contact [email protected] or fill out a demo request form and a member of our sales staff will contact you shortly answer any questions you may have, arrange a demo if you like, and get you signed up.

How customizable is the design of a NitroSell WebStore?

NitroSell websites are very customizable. If you take a look at our Customer Portfolio you will see just how unique we make each site, taking into account each customer’s store branding so your customers know that they have found your site when they arrive. NitroSell has designers on staff that can provide you with any level of design help you need. In addition, we offer designer training so that any web designer can learn to build beautiful websites on the NitroSell platform.

What services do you offer?

NitroSell can help you with every aspect of setting up and running your NitroSell ecommerce webstore. We have trained staff that can help with support issues, design, search engine optimization, and search engine marketing. Standard webstore support is included in the monthly Managed Service Fee. Design and SEO/SEM can have charges associated with them depending on what you need.

Can NitroSell install my WebStore solution for me?

Setup and training can be provided by NitroSell or your software vendor depending on the platform. Either way, you will be escorted through the entire process of setup and training to ensure that you have the website you want and know how to use it effectively.

Can we host the solution ourselves?

No, NitroSell is a hosted solution and will remain so in order to meet our customers’ needs for simplicity, security, and code maintenance. As a hosted solution, our customers get all software updates and feature improvements as we release them. As new security vulnerabilities are found, fixes are pushed out to all of our webstores to make them more secure. We handle the backend so you don’t have to.

How do I keep my customers informed of new products and promotions?

NitroSell integrates with Constant Contact and MailChimp so new customers can be added to your mailing lists automatically. You can use these services to send promotional, educational, or informational emails to your customers to keep them up to date on what you are doing. NitroSell also makes it easy to feature New Products and New Promotions on your home page without the help of a web guru. Using simple checkboxes, you can select the items to be shown on the home page and easily change section headings to let customers know what they are seeing such as “New In” or “On Sale”.

Which back-office products/point-of-sale systems does NitroSell integrate with?


NitroSell currently has integrations with the following POS and ERP systems:

Microsoft Dynamics NAV
LS Nav
Retail Management Hero
Retail Pro
Cash Register Express
Microsoft RMS
LS One
The General Store
UnifyPOS

What learning materials have you got?

Original training materials exist in a knowledge base of articles, including screen-shots and step-by-step directions to most topics of interest. More recently a library of detailed video tutorials has been added to outline both the fundamental and most advanced features of the platform. Today, much of the original knowledge base has been migrated to a public forum where other retailers may add topics and NitroSell Staff may create new articles for continued learning. You can also check out the NitroSell blog which contains how-to guides and useful ecommerce marketing articles.

Can I use my own domain name with NitroSell?

Yes. We use domains registered to you or your business.

Which languages and currencies are supported?


Supported Languages:
English – US
English – UK
English – Canada
German
Spanish
Spanish (Central American)
French
Italian
Dutch
Polish
Chinese – Simplified

Supported Currencies:
A NitroSell WebStore can accept any currency. However, limitations can be presented by your 3rd party payment processors and POS systems.

RMS – Any Currency & Multiple Currencies
CRE – 1 Currency per POS Database
TGS – 1 Currency per POS Database
Unify – 1 Currency per POS Database
RMH – Any Currency & Multiple Currencies
Retail Pro – 1 Currency per POS Database

Do I need to be a designer/programmer to change my store’s design?

Most of a NitroSell WebStore’s content may be easily edited by you and your staff. Other portions of the design, such as changing the general page layout, colors & fonts, are best handled by the NitroSell Design Team or your own Website Designer.

Where can I discuss tips and techniques with other NitroSell users?

NitroSell hosts a forum for online discussion where WebStore operators and NitroSell Staff can hold conversations in the form of posted messages.

Where can I find tutorials and guides?

There are currently 4 online resources for training and general support:

Knowledge Base
Forum
Blog
YouTube – NitroSell channel

What do I do when I get an order?

You will be notified immediately by email when an order is created on your WebStore. Within 15 minutes your software will download the weborder and notify you on the local machine that a weborder has been downloaded to your POS.

Completing the transaction varies by POS:

Microsoft RMS – Our Get Web Orders POS add-on assists in adding the transaction to the POS so you can complete the sale, just like someone standing at the counter.

CRE – CRE’s Web Order management interface provides a simple means of processing the transaction.

TGS – The General Store has a built-in NitroSell web order processing module, which provides an easy way to import web transactions

UnifyPOS – Osprey has added NitroSell web order processing directly to their point of sale system

RMH – Our Retail Management Hero integration will work almost identically to our Microsoft RMS integration: a fully-functional POS add-on that supports all the bells and whistles we currently do

Retail Pro – NitroSell has created a web order processing add-on for Retail Pro that tightly integrates with your existing processes to handle web sales

Can I get someone else to take care of shipping?

Order Fulfillment can be provided by third parties; however, resources are available through your integration to easily ship your own orders.

What methods of payment can my customers use?

All major European and US Credit Cards, Paypal, BitCoin, eCheck and Certain Gift Cards.

What is my “third-party payment processor”?

An online shopping cart (eCommerce) credit card processing service.

Which payment gateways do you support?

Abanco / Cynergy Data
AlertPay
Amazon Pay
Authorize.net
Bitpay (Bitcoin)
Braintree
Cardknox
CommWeb
Cybersource
eCheck.Net
EProcessingNetwork
eWay
First Data
HSBC (CPI)
Heartland Payment Systems
INTERAC Online
Iridium Manual Processing
Mercury Payments Online
Moneris eSelect Plus Canada
Network Merchants
PayPal – PayFlow Pro
PayPal – WebSite Payments Pro (PayFlow Edition UK with 3D Secure)
PayPal – WebSite Payments Pro (US,Canada,UK with 3D Secure)
PayPal – WebSite Payments Pro (US,Canada,UK)
PayPal – Website Payments Pro (PayFlow Edition UK)
PayPal – WebSite Payments Standard|paypal
PayPal – Pasarela Integral (PayPal Pro Spain)
PayPros
PayWay (WestPac)
Realex Payments
Stripe
TD Online Mart/Beanstream
WorldPayBusinessGateway
 

Do you support gift cards?

Yes, by the following 3rd party providers:
Abanco / Cynergy Data
Chockstone Gift Cards
GiveX
Mercury Gift Cards
Moneris
PayPros
Smart Transactions
ValuTec

How much control do I have over the products on the web store?

You have 100% of the control over what items appear on your webstore and the volume of detail is shared about those products.

Can I accept funds manually?

Not unless On-Account.

How does shipping work with NitroSell?


We offer an integration with ShipWorks, which is the most flexible, most powerful way to import, manage, ship and track your online orders. Alternatively, very configurable manual methods are also available.

RMS – Shipping information is stored in the POS and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc. NitroSell WebStore Manager

CRE – Shipping information is configured through the NitroSell WebStore Manager and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.

TGS – Shipping information is stored in the POS and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.

UnifyPOS – Shipping information for our UnifyPOS integration is configured through the NitroSell WebStore Manager and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.

RMH – Shipping information is stored in the POS and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc. via your NitroSell WebStore Manager

Retail Pro – Shipping information is configured through the NitroSell WebStore Manager and can be further configured and supplemented with rules, automated calculation with USPS, UPS, FedEx, etc.

Can I make changes to my web store myself?

Yes. After the implementation, you’ll be able to control everything you need for day-to-day operations and more. You’ll have full control over what items and item content is displayed through the software and your POS database. Most features of the webstore and static content are controllable/editable through your Web Store Manager.

How do I know when I have received an order?

You will be notified immediately by email when an order is created on your WebStore. Within 15 minutes your software will download the weborder and notify you on the local machine that a weborder has been downloaded to your POS.

How will consumers know that it is safe to purchase from my web store?

NitroSell is a third-party certified Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider; this assures the highest level possible when it comes to industry standards in eCommerce payment security, set by the PCI Security Standards Council, which is sponsored by the card brands themselves (Visa, Mastercard, American Express).

Furthermore, our software and online services are subject to annual external and internal penetration testing, as well as weekly external security scanning from an Approved Scanning Vendor (ASV).

To ensure the highest level of protection, our infrastructure includes industry-leading Intrusion Detection Systems (IDS) provided by AlertLogic, Cisco ASA hardware firewalls, and web application security firewalls to detect and mitigate threats and attacks at all levels.

The latest SSL/TLS encryption is used to securely transmit your shoppers’ card details to payment gateways on your behalf and we never store sensitive card details such as the full PAN (primary account or card number) or CCV code.

All of the synchronizations between your in-store POS system and your NitroSell webstore is also conducted over the same SSL endpoints.

Our annual on-site security audit is conducted by Trustwave, the leading provider of PCI-DSS compliance, with Payment Security Council-certified Qualified Security Assessors (QSAs) and rigorous processes, are in place to ensure the safety of cardholder data.

While they may claim to be, none of our direct competitors has the same high level of payment security certification. Ask them for an Attestation of Compliance (AoC) signed by a Qualified Security Asssesor (QSA), and check for them in the Visa Global Registry of Service Providers.

Ready to get started and get your free demo? Or have more questions?

Talk to Sales: 1-888-906-0639 or get in touch